Phishing
Turning AI Into a Safe Business Tool for Home Inspectors Home inspectors know AI can streamline their marketing, but vague prompts and lack of privacy controls led to generic copy and data-leak risks. I designed this course to help them safely build, audit, and publish content without losing billable field hours. View Demo Role Curriculum […]
Deescalating a Client
De-escalating Frustrated Customers Bank representatives regularly deal with frustrated customers, and those conversations can escalate quickly if a response lands the wrong way. Agents knew the policies, but they lacked a safe way to practice the phrasing before using it on live customers. View demo The Strategy I designed a short branching scenario that challenged […]
AI for Business and Marketing
Turning AI into a Safe Business Tool for Home Inspectors Home inspectors knew AI could streamline their marketing, but erratic web prompts and data-leak risks created hesitation. I designed an end-to-end curriculum that demystifies AI, protects client privacy, and gives inspectors a repeatable framework to create local marketing in minutes—protecting their billable field hours. View […]
txt Grow Your Practice: Defining Your Patient Avatar
Theme: Business Development Organization: Private Dental PracticeDeliverables: PowerPoint Deck, Implementation GuideTools: PowerPoint, PhotoshopAudience: Dentists in private practiceSeat Time: 1 hour The Problem A practice owner knew exactly what type of patients they wanted to attract, but the front-desk staff didn’t know how to reflect that in everyday phone calls and intake forms. The owner’s ideas […]
txt Phishing Awareness Microlearning
Theme: Compliance Organization: Accounts Payable TeamDeliverables: Microlearning ScenarioTools: Articulate Storyline, Photoshop, ElevenLabsAudience: Accounts payable staffSeat Time: 15 minutes The Problem Phishing emails remain one of the most common causes of security breaches. But most cybersecurity training relies on static content that explains warning signs without giving people a chance to actually practice recognizing them. Accounts […]
txt ASHI Standard of Practice and Code of Ethics
Organization: ASHI (American Society of Home Inspectors)Deliverables: eCourseTools: Articulate Rise, Photoshop, Synthesia, Premiere ProAudience: Real estate agents and home inspectorsSeat Time: [TIME – TBD] The Problem Real estate agents and home inspectors depend on each other for referrals, but agents weren’t always familiar with how inspections work. That gap made agents nervous that detailed inspection […]