Real estate agents work alongside home inspectors on nearly every transaction, but most have only a surface-level understanding of what inspectors are actually required to do. That gap creates friction: clients who feel blindsided by inspection reports, agents who overcorrect or underprepare, and transactions that stall over mismatched expectations.
ASHI needed a course that would close that gap for agents, not by lecturing them on standards, but by giving them the language and judgment to handle real client conversations with confidence.
The course had to work for a busy agent audience who would likely complete it in short sessions between appointments. That meant every lesson needed to earn its place. I designed the content to move from context to application, starting with why the ASHI Standard of Practice exists, working through each major system and its limitations, and landing in a branching scenario where agents practice responding to the exact client questions that derail transactions. The scenario in Module 4 was the anchor. Everything before it was preparation for that moment.
The course performed well above industry benchmarks and opened the door to ongoing work:
